To those affected by Winter Storm Grayson, we hope you stay safe and warm! Learn more about AMResorts's inclement weather policy here or below
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01/03/2018
Dear Valued Travel Partner, With respect to Winter Storm Grayson, we would like to ensure guests are minimally affected by flight delays and cancellations. The security, well-being and safety of our guests are always, and remain, the highest priority in all emergency situations. Please be advised that our inclement weather policy for in-house or arriving guests is now in effect and applies to guests departing from cities and airports including but not limited to the following. Please check the status of your flight for specific updates.
Connecticut: Hartford
Florida: Jacksonville, Tallahassee
Maine: Portland
Massachusetts: Boston
New Jersey: Newark
New York: New York Kennedy, New York LaGuardia
North Carolina: Charlotte, Raleigh-Durham
Pennsylvania: Philadelphia
Rhode Island: Providence
South Carolina: Charleston
Virginia: Richmond
Washington DC: Reagan National Airport, Washington Dulles, Baltimore/Washington International
Our inclement weather policy is as follows: GUESTS SCHEDULED BUT UNABLE TO DEPART: Guests who are unable to depart due to airport closures and flight cancellations will be offered accommodations and all services at the rates indicated below by brand on a USD per person, per night all-inclusive basis, to be paid directly at the hotel. These inclement weather rates are extended as a special courtesy due to the situation, subsidized by the resort and not available otherwise. Zoëtry Wellness & Spa Resorts: $139 pp/pn Secrets Resorts & Spas: $119 pp/pn Breathless Resorts & Spas: $119 pp/pn Dreams Resorts & Spas: $109 pp/pn Now Resorts & Spas: $109 pp/pn Sunscape Resorts & Spas: $99 pp/pn GUESTS SCHEDULED BUT UNABLE TO ARRIVE: No-show/cancellation fees will be waived for guests who are unable to arrive due to airport closures and the cancellation of flights relating to this storm. These guests will be able to arrive on a later date with the following options:
Arrive on first available flights after the storm and simply take the same number of nights confirmed at the same rate (based on availability)
Arrive on first available flights after the storm and stay until their original departure date being charged only for used nights. (We appreciate that some guests may not be able to get a different return flight home and/or cannot extend their vacations/holidays beyond their original dates due to work, school, etc.)
GUESTS CHOOSING TO RESCHEDULE AT THE SAME RESORT: AMResorts will honor the current rates up to the end of 2018 based upon availability. Any days between Christmas Eve and New Year's Day are not included in this policy. We will keep you informed of the status so that we can best satisfy the needs of our mutual clients. As always, thank you for your support and we will keep you well-informed of any further developments. Sincerely, Colette BaruthAMResortsSenior Vice President Sales, Marketing & Distribution
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